Roller shelf rail troubleshooting process

Jan 30 , 2026
1. Product Sliding and Jamming

Problem: Insufficient tilt angle, foreign objects or damage to the ball bearings, or misaligned product arrangement.

Solution: Adjust the tilt angle to 3-5 degrees; clean or replace the ball bearings; rearrange the products.


2. Goods slipping

Problem: The baffle is not securely installed; the spacing between the dividers is too large.

Solution: Re-secure the baffle; adjust the spacing between the dividers to reduce the space for goods to move.

3. Loose Accessories

Problem: The sliding shelf parts were not securely fastened during installation, leading to wear and tear over time.

Solution: Re-tighten the accessories and replace severely worn parts.

Cleaning and Maintenance Process:


Regularly clean the slide: After closing each day, wipe the surface of the slide with a clean, soft cloth to remove dust, stains, and debris left over from merchandise, keeping the slide clean.


Clean supermarket smart shelf roller bearing components: Regularly check the rotation of roller bearings. If any ball bearings are found to be stuck or rotating slowly, wipe them with a dry cloth to remove any foreign objects. If any roller bearings are damaged, replace them with new ones promptly.

Check the tightness of accessories: Regularly check whether the front and rear rails, baffles, separators, and other accessories are loose. If any are loose, tighten them promptly to prevent them from falling off and affecting use.

sliding roller shelf

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